Frequently Asked Questions
I am a first time buyer, how do I start?
i. Register as a member first. Registration is Free! Customers can also browse first and sign up later; however, you are not able to add items into the shopping cart.ii. The items added to your shopping cart will be removed after you sign out. We would therefore advise you to proceed to make payment before doing so or else you will need to add them all over again. In addition, please also note that by adding the items to the shopping cart does not necessarily mean a confirmed order or have reserved the items. Only upon payment and receiving the "Shipping Confirmation" warrant that the items are available and shipped out.iii. After adding items to your shopping cart, click "Checkout" button. This will bring you to the payment page. Check that your order is correct, click "Confirm", and then click on the PayPal icon to make payment via major credit cards through PayPal. iv. All orders which are not accompanied by payment will lapse after 48 hours and we will treat the order as void.
How much do you charge for delivery?
The system will automatically calculate and display the respective delivery charges according to the country you have registered and value of the items you have added to your shopping cart. In the event that you would like to send your purchase to another address, simply click "Check the box for different shipping address". The system will recalculate the delivery fee if it is sent to a different country. It is imperative that you key in the correct address otherwise you will not be able to receive your purchase.Thus you may want to pool with your friends and relatives to make a single order so that you can enjoy the goods delivered to you FOC.
Can we self collect from your retail outlet or warehouse?
To keep operating cost low, we don't have a retail outlet; as such we can't facilitate self collection. The savings from the operating cost are passed on to our customers by offering free delivery and absorbing GST and low pricings for our products.
What mode of payment do you accept?
We accept payment via ATM Transfer (Singapore Only) Bank Transfer, Telegraphic Transfer, Major Credit Cards and PayPal only.For Telegraphic TransferBeneficiary: Wellness EssentialsOCBC Bank Current Account number:. 591-899-745-001OCBC SWIFT Bank Identifier Code (BIC):OCBCSGSGPlease remember to send us a copy of your receipt for ATM transfer and internet bank transfer to firstname.lastname@example.org.Kindly include the follow details:1. The email which you use to place the order2. The order number and date of the order placed.3. The amount transferred
What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our QC colleague will check thoroughly to ensure high quality before shipping out.We will never on purpose send out damaged or faulty goods.
Is our payment transaction secure?
Yes, all payment transaction is made through third party portals, like PayPal or the banks, which are protected on secure servers. We do not collect or store credit card or banking information of our customers.
How do I order?
Firstly, click "Add to Cart", of the picture of the merchandise you are interested in and click "Checkout". This will bring you to the payment page. Check the order is correct, click "Confirm" then click on the PayPal icon to make payment via major credit cards through PayPal.
I've placed my order - now what?
If your order is accepted, you will receive a "Product Details Confirmation" email stating we have received the order. You will receive a second email from us once the order is shipped with the tracking numbers. The above depends on whether you give your correct email address when placing the order. If your email address is incorrect you will not be able to track the progress / status of your order.
I think I placed an order, but I'm not sure if it went through or not. How can I tell?
If you have received the "Product Details Confirmation" email from us, it means your order has gone through us successfully. If you do not receive the email to this effect, you will have to order again.
I saw an item on your website the other day, but I can't find it now. Is it still available?
If the picture has been removed from our website, it means that the item is sold out.
What other destinations do you deliver to, and how long would it take before I receive my order?
Provided there aren't any problems with the orders, orders are processed and shipped on the next working day (Monday to Friday) after we receive payment. The cut-off time for order processing is at 1500hr (Singapore time zone is UTC/GMT+8 hours). Orders received after that shall be processed on the next working day. Please also note that there will be no order processing during Saturdays, Sundays and Public Holidays of Singapore. For details on Singapore Public Holidays please click here.For zone, destinations and estimated delivery please refer to the table below: We would, however, not be responsible for any delay in the delivery, forwarding or shipping of orders to you on the expected delivery date, regardless of whether the delivery date is expected by us or you. We would advise you to check out the delivery schedule with the carrier stated in the "Shipping Confirmation" email.
I have added some items in the shopping cart, how long will they be reserved?
1. The items added to your shopping cart will be removed after you sign out. We would therefore advise you to proceed to make payment before doing so or else you will need to add them all over again. In addition, please also note that by adding the items to the shopping cart does not necessarily mean a confirmed order or have reserved the items. Only upon payment and receiving the "Shipping Confirmation" warrant that the items are available and shipped out.