Frequently Asked Questions

How much do you charge for delivery?

The system will automatically calculate and display the respective delivery charges according to the country you have registered and value of the items you have added to your shopping cart. In the event that you would like to send your purchase to another address, simply click "Check the box for different shipping address". The system will recalculate the delivery fee if it is sent to a different country. It is imperative that you key in the correct address otherwise you will not be able to receive your purchase.Thus you may want to pool with your friends and relatives to make a single order so that you can enjoy the goods delivered to you FOC.

Can we self collect from your retail outlet or warehouse?

To keep operating cost low, we don't have a retail outlet; as such we can't facilitate self collection. The savings from the operating cost are passed on to our customers by offering free delivery and absorbing GST and low pricings for our products.

What other destinations do you deliver to, and how long would it take before I receive my order?

Provided there aren't any problems with the orders, orders are processed and shipped on the next working day (Monday to Friday) after we receive payment. The cut-off time for order processing is at 1500hr (Singapore time zone is UTC/GMT+8 hours). Orders received after that shall be processed on the next working day. Please also note that there will be no order processing during Saturdays, Sundays and Public Holidays of Singapore. For details on Singapore Public Holidays please click here.For zone, destinations and estimated delivery please refer to the table below:  We would, however, not be responsible for any delay in the delivery, forwarding or shipping of orders to you on the expected delivery date, regardless of whether the delivery date is expected by us or you. We would advise you to check out the delivery schedule with the carrier stated in the "Shipping Confirmation" email.