Frequently Asked Questions
I am a first time buyer, how do I start?
i. Register as a member first. Registration is Free! Customers can also browse first and sign up later; however, you are not able to add items into the shopping cart.ii. The items added to your shopping cart will be removed after you sign out. We would therefore advise you to proceed to make payment before doing so or else you will need to add them all over again. In addition, please also note that by adding the items to the shopping cart does not necessarily mean a confirmed order or have reserved the items. Only upon payment and receiving the "Shipping Confirmation" warrant that the items are available and shipped out.iii. After adding items to your shopping cart, click "Checkout" button. This will bring you to the payment page. Check that your order is correct, click "Confirm", and then click on the PayPal icon to make payment via major credit cards through PayPal. iv. All orders which are not accompanied by payment will lapse after 48 hours and we will treat the order as void.
What kind of warranty or guarantee do you offer on your products?
We sell products that we believe to be of high quality and reliability. Before shipping each dress to our customers, our QC colleague will check thoroughly to ensure high quality before shipping out.We will never on purpose send out damaged or faulty goods.
How do I order?
Firstly, click "Add to Cart", of the picture of the merchandise you are interested in and click "Checkout". This will bring you to the payment page. Check the order is correct, click "Confirm" then click on the PayPal icon to make payment via major credit cards through PayPal.
I've placed my order - now what?
If your order is accepted, you will receive a "Product Details Confirmation" email stating we have received the order. You will receive a second email from us once the order is shipped with the tracking numbers. The above depends on whether you give your correct email address when placing the order. If your email address is incorrect you will not be able to track the progress / status of your order.
I saw an item on your website the other day, but I can't find it now. Is it still available?
If the picture has been removed from our website, it means that the item is sold out.
I have added some items in the shopping cart, how long will they be reserved?
1. The items added to your shopping cart will be removed after you sign out. We would therefore advise you to proceed to make payment before doing so or else you will need to add them all over again. In addition, please also note that by adding the items to the shopping cart does not necessarily mean a confirmed order or have reserved the items. Only upon payment and receiving the "Shipping Confirmation" warrant that the items are available and shipped out.
I received the product but the colour seems different. What can I do?
While we make every effort to ensure that the colour that appears on our website matches that of the physical product, there may be times when slight differences are unavoidable.
Do you have a catalogue?
No. We put new items on our website almost every day. If we have a catalogue printed it would be out of date very soon. Many of our customers download our web site and print it on their color printer, or they make their own catalogue.
Do you substitute if an item I've ordered is out-of-stock?
No, we do not do substitutions. If we run out of an item you will not be sent a substitute item nor charged for the out-of-stock item. The invoice will be amended to show the item as Sold Out and we will refund you the equivalent amount. In cases where the total amount falls below the Free Delivery limit etc, we will write to you for further instructions. However, this rarely happens as we are using real-time inventory system.
What do you mean by No GST?
In Singapore GST means "Goods and Services Tax" which is similar to VAT or Sales Tax etc. Thus, "No GST" means we absorb the GST payable. However, it is your duty to check for your respective country's tax policies for on-line purchases.
I have other questions how can I contact you?
Click on "Contact Us" to post us questions or contact us by clicking on the "Live Chat"